BACKGROUND: To compete successfully in today’s challenging business environment, organizations need to create and sustain customers’ loyalty by delivering remarkable and outstanding service. This course has been designed to equip participants with the requisite tools for delivering excellent customer service. TARGET PARTICIPANTS: Senior and Middle level Managers in Banking, Insurance, Mortgage Institutions, Pension Funds Administration, […]

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BACKGROUND: Financial statements analysis is a useful tool for gauging the health and credit worthiness of a business. Managers therefore, need to acquire this skill to enable them make sound financial decisions. The course is designed to enhance the skills of analysts and others involved in making investment decisions. TARGET PARTICIPANTS: Financial Advisers, Investment Analysts, […]

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BACKGROUND: With unstable oil prices globally, as well as the likely downward trend for demand for oil world-wide, revenue accruing to Nigeria from oil has fallen significantly. Faced with this dilemma, there is an urgent need to diversify to other sectors of the economy. It is against this background, that government is focusing attention to […]

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BACKGROUND: Real estate assets are distinctive, expensive, complex, irregularly traded, and often rely on capital from third party investors for its financing. The major issue in real estate development and investment is financing. The capital intensity nature of real estate development and investment demands adequate knowledge of the business environment and the risk associated before […]

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BACKGROUND: The ability to effectively communicate in writing is essential for professional success. Every letter, email, report, and proposal written either detracts from or enhances an individual’s professional identity and an organisation’s brand image. In today’s fast-paced and information-driven environment, there is pressure to achieve results quickly from every medium of communication. It is therefore, […]

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BACKGROUND: The oil and gas sector of the Nigerian economy has attracted huge funding support from the financial institutions in recent times. Within the same period, many banks have either been liquidated or acquired, on account of non performing assets traceable to oil and gas financing. This course is designed to acquaint participants with the […]

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BACKGROUND: The negative effect of Money Laundering and Financing of Terrorism in any economy, cannot be over emphasized. Financial operators are particularly vulnerable to unwittingly being used by launderers and terrorism financiers. It is therefore, crucial to develop the skills of operators in the financial system and law enforcement agencies to detect, prevent and control […]

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BACKGROUND: Given the magnitude of non-performing assets of Nigerian Financial Institutions and the implication of such assets on their net worth, it is crucial that these institutions, pay close attention to the management of their risk assets portfolio. This course is designed to enhance the analytical skills and the decision-making capabilities of managers charged with […]

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BACKGROUND: The global business environment is very dynamic and highly competitive. In the quest for generating higher returns, organisations are increasingly being exposed to market risks. This course provides a broad understanding of the frameworks that can be used by organisations to identify, measure, report, and mitigate market risks. TARGET PARTICIPANTS: Professionals currently involved in […]

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