Retail Banking Fundamentals/ 22-Oct-2018 - 26-Oct-2018

Retail Banking Fundamentals

Bankers Committee members pay N 123,465.00 only


The global banking terrain is highly dynamic and intensely competitive. This development has been fuelled by advances in technology, globalization of markets and changing customers' expectations. To survive under this dispensation, banks try to be innovative by introducing new products, while repackaging existing ones. Thus, retail banking has come to the fore as a strong determinant of competitive positioning. For a bank to leverage this aspect of banking and achieve competitive advantage, it must deepen the competencies of its employees in that regard.

Target Participants

Banking Officers, Relationship Managers and Marketing staff who have direct responsibility for personal or consumer banking services. Others involved in retail products' research and development, as well as mobile money operators or those transiting to such roles.


At the end of the course, participants should be able to effectively:

  • Acquire the knowledge of best practices in retail banking;
  • Develop an understanding of retail banking products' innovation and development;
  • Examine key elements of customer satisfaction and loyalty in retail banking;
  • Acquire the techniques for marketing, communication and channels delivery; and,
  • Gain in-depth knowledge of risks associated with retail lending.


Overview of Retail Banking
Retail Banking in Nigeria: Opportunities, Challenges and the Way Forward
The Retail Value Chain
The Retail Banking Products
Customer Management in Retail Banking
Marketing, Communication & Distribution Strategies in Retail Banking
Risk Management in Retail Lending
Managing Repayments & Loan Defaults
Basic Drivers of Retail Banking Edge
Concept of Financial Safety Net and Deposit Insurance

For more information: call Sena: 0803 712 0687 or Email:

Register Now

If you would like to attend this training programme, please fill the form below and we will contact you as soon as possible. You can also pay for courses online.

Our learning sessions are unique in 4 ways

  1. Programme design & delivery recognize the needs of adult learners in career
  2. Experience sharing by practitioners, with well over two decases of experience in areas relevant to course topic, whom we call "Programme Directors"
  3. Course delivery by practitioners based on conceptual research background
  4. The essence of our corproate brand and orientation within concept implementation thinking

The fees cover tuition, course materials, group lunch, tea/coffee and snacks but EXCLUDE accommodation.
Dress Code: Formal

Discount on Fees

3 participants 5% Discount
4 participants & Above 7.5% Discount

Payment of Fees

Payment of fees should be in cash or CERTIFIED CHEQUE/BANK DRAFT made payable to the FITC before the commencement date or on arrival at the venue.

Refund of Fees

Fees paid for participants who do not turn up eventually would be refunded, subject to deduction of 25% administrative cost.


Formal lectures, case studies, participative group exercises and experience sharing.


The programme commences at 10.00a.m. on Monday, 9.00a.m other days and ends at 4.00p.m. daily.

In-plant Option

Do you intend to train more than 20 participants? Are you considering an in-plant option?
Please call us ☎

International Participants

International participants should please inform FITC of their attendance ahead of the programme, to enable us prepare airport pick-up for them.

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